What happens if I sign up with you part way through my financial year?

If you sign up with us part way through your financial year it is very likely that there will a catch-up of bookkeeping and accounts work to be done to get you up to date.   For example, if your financial year commences in April and you sign up with Mazuma in July, your first payment to us will be 4 x £monthly price to cover April, May, June and July.  Don't worry though. you can split your catch-up payment over the first three months of your contract if you like!  Once you're all up to date you will just pay your fixed monthly price.  In order for us to complete your year end accounts and tax returns we simply ask that you have been a client of Mazuma for one year or have made the equivalent of 12 monthly payments.

Will I always deal with the same staff members?

Of course!  You will be allocated your own Accountant, who will always deal with your accounts and tax as well as any ongoing questions you may have.  

Are my year end accounts included?

Yes.  The fixed monthly price includes all of your year end statutory requirements and tax returns as well as your monthly bookkeeping, management accounts, payroll, VAT and other services you have selected in your quote - this will all be outlined in our terms and conditions we send you when you start with Mazuma.

Is there a minimum contract period?

No.  There is no minimum contract period  or 'tie-in', but you do have to give 1 months notice if you wish to leave.  Please note that if you leave Mazuma part way through the year and have not come to your company year end we cannot refund you what you have paid each month as we will have advised you and acted on your behalf during that time, and the monthly work will have already been done and returned to you.  In order for us to complete your year end accounts and tax returns we simply ask that you have been a client of Mazuma for one year or have made the equivalent of 12 monthly payments.

I'm really not sure if this service is for me, it just seems so different!

We do understand that we're not a traditional accountancy firm and that our multi award-winning re-vamped way of working might not be everyone's cup of tea.  We think that most small businesses could benefit from a bit of Mazuma magic, but take a look at the reasons why we may not be right for you before you make a final decision! To make it easy we also explain how you can switch to us

Why is your service so cheap?

People often ask us how our accounting service can be so cheap, querying how we it's possible to be a cheap accountant who is also reliable and knowledgeable. Mazuma's structure means that you have the right person doing the right job so we can keep our fees as low as possible.  We make sure that our Chartered Accountants spend their time doing accounts and tax, not scanning and filing!  This means that they can work more efficiently, keeping your fees down.

Will I be able to speak to my Accountant whenever I want to?

When you sign up with Mazuma you'll be given details of how to contact your Accountant.  Our prices are fixed fee so you can be assured that no extra bills will appear as long as you use the service fairly.  You can get in touch with your Accountant in a variety of ways including email and phone.  All that we ask is for you to be aware that when you call you may be asked for a time that your Accountant can call you back.  We're sure that you'd want your Accountant to give your accounts their full attention, so if they are working on a few tricky tax calculations they will call you back when they have finished.

How is my quote calculated?

The quote is based upon the type of business you operate (sole trader/ limited company etc...), any extra work required outside of your basic package such as VAT returns or additional payslips, and the what we would consider to be an average number of bookkeeping transactions.

What does "number of bookkeeping transactions" mean?

The number of transactions is the approximate number of receipts and invoices you have over the year, or in other words, the number of bookkeeping entries we will have to make.  Our average client has between 1000 and 2000 transactions a year (or under 166 per month).

If I have more transactions than I was originally quoted for, will my price go up?

Not necessarily.  We do understand that businesses fluctuate so if you go a little over what you were quoted we will not put your price up.  However, if your business grows and you start to generate a lot more bookkeeping on a regular basis we will contact you to discuss what you need.  We ensure that you will always get plenty of notice if there is a price change.

Does it matter if I am not located near your offices?

Nope! In fact, one of the biggest attractions for many of our clients is that we don't do any face to face meetings! Your Accountant is available via email and telephone to deal with any queries, and when you sign up to Mazuma a telephone consultation can be arranged with your dedicated Accountant to answer any questions you have and advise you going forward. We offer a national service from our offices, and have clients all over the UK and Northern Ireland. 

Do I have to send everything to you monthly?

No - but using the service monthly means that we can offer you the best possible service.  However, if you want to send your accounts to us bi-monthly, quarterly, etc that is fine, as long as you give us at least 14 working days before any returns such as VAT are due.  This is to make sure we have enough time to complete it and return it to you.  We recommend that you send your accounts to us monthly so that you can keep an eye on how your business is doing on a month by month basis.  Most of our clients actually find the monthly service much easier than doing it quarterly!

Can I send you my documents electronically?

Of course! You can either send your documents to us in our trademark Purple Envelope® or you can send them to us electronically via our app.  We can talk to you to find out what will suit you best during the sign up process.

Are the envelopes Freepost?

Yes!  So you don't have to faff around with stamps or go schlepping off to the post office to get your paperwork weighed!

Do I have to come and meet you face to face to sign up to Mazuma?

Nope - it's all done electronically!  Once you have your quote and have accepted it via email, you will be contacted by us via telephone or email to take the relevant details and answer any questions you may have.    Most people find that once they have received their welcome pack they can start to send their paperwork to Mazuma immediately as the process is so simple!  Don't forget, we are always on the end of the phone or email if you need us.

Are the Purple Envelopes environmentally friendly?

Yes - all of our purple envelopes are made from recycled materials, are fully biodegradable and can be recycled.


Finally - we know that choosing an Accountant is a big deal. That's why we can offer you a two month free trial once you've got a quote with us. To start your 2 month free trial, just get a quote and follow the steps!

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